Webex: Real-Time Observability & Analytics with Apache Pinot™


The Cisco Webex Data and Analytics platform is deployed across multiple Global Data Centers, supporting Webex Calls, Meetings, Devices, and Messages for several million users. Today, they use Apache Pinot as their core layer to drive real-time insights for their end-users as well as operational monitoring for Webex operations for a few key use cases.

In this talk, Sachin and Vaibhav share with Tim why they picked Apache Pinot as their real time analytics layer as opposed to other solutions like Elasticsearch and Clickhouse. They discussed how Pinot helped reduce their storage footprint and significantly improve their latency compared to the legacy solution built using ElasticSearch and pre-aggregation.


Sachin Joshi
Sachin Joshi is a Sr. Director of Engineering at Cisco Webex. He has extensive experience in building SaaS platforms and products. At Cisco Webex, he leads an effort for Webex Data & Analytics and the shared services platform. Currently, his key focus is enabling large-scale data processing, providing nextgen analytics capabilities, and powering amazing customer experiences through data products.
Vaibhav Mittal
Vaibhav is a Sr. Technical Leader at Cisco having 16+ years of experience in the industry. He started his journey as an application developer and was an early adopter of micro-services and event driven programming. This is when he became interested in the data world and has worked with varied data systems like HBase, couchbase, elastic search and MongoDB. In his current role he is responsible for restructuring the cisco data platform to deliver real time customer facing analytics and unlock new avenues from the data available in the collab platform.
Tim Berglund
Tim is a teacher, author, and technology leader with StarTree, where he serves as the Vice President of Developer Relations. He is a regular speaker at conferences and a presence on YouTube explaining complex technology topics in an accessible way. He tweets as @tlberglund, blogs every few years at http://timberglund.com, and lives in Littleton, CO, USA. He has three grown children and one grandchild.

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